How do I get a refund?

Suppose your selected service provider rejects your booking (due to unforeseen circumstances). In that case, we will try to find a replacement provider or refund your Initial Payment in full if we can't do that. Meanwhile, if you decide to cancel this booking, we will process a refund as soon as possible. Usually, it takes 3-5 working days.

You can cancel your booking anytime after you receive your booking confirmation. If you cancel at least 48 hours before the booked service is scheduled, you will get a full refund of the initial payment. If you cancel your booking less than 48 hours before the date of the booked service is scheduled and already accepted by a service provider, you will not be entitled to a refund.