How can I obtain a refund?

If the service provider you selected rejects your booking (due to unforeseen circumstances), we will attempt to find a replacement provider. If this is not possible, we will refund your initial payment in full. If you decide to cancel the booking, we will process your refund as quickly as possible, typically within 3-5 working days.

You can cancel your booking anytime after you received your payment confirmation. If you cancel at least 48 hours before the booked service is scheduled, you will get a full refund of the initial payment. If you cancel your booking less than 48 hours before the date of the booked service is scheduled and any driver including a driver other than your original selection accepts the job, you will not be entitled to a refund! If a booking is made within 48 hours prior to the scheduled service and any driver (including a driver other than your original selection) accepts the job, you will not be entitled to request a refund in the event of cancellation.